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Privacy Policy

Last Updated: May 13, 2026

This Privacy Policy explains how HeidiAndFrank.com collects, uses, discloses, retains, and protects personal information when you visit or use HeidiAndFrank.com, including our website, pages, accounts, memberships, subscriptions, digital content, downloadable content, newsletters, contests, promotions, audio and video features, comments, forms, and related online services that link to this Privacy Policy. We refer to these services collectively as the "Site."

"Heidi and Frank," "we," "us," and "our" refer to HeidiAndFrank.com.

This Privacy Policy applies only to HeidiAndFrank.com. It does not apply to websites, platforms, social media pages, podcast platforms, video platforms, payment processors, embedded content providers, or other third-party services that we do not own or control.

Please also review our Terms and Conditions of Use, which govern your use of the Site. To the extent permitted by law, disputes relating to the Site, including privacy-related disputes, may be subject to the dispute-resolution terms in the Terms and Conditions of Use.

1. Overview and Notice at Collection

We collect personal information when you visit or use the Site, create or manage an account, purchase or manage a subscription, membership, paid digital content, digital download, merchandise, physical product if offered, or other product or service, submit a form, subscribe to emails, contact us, post comments or other content, enter contests or promotions, interact with audio or video content, or otherwise communicate with us.

We also use cookies and similar technologies to operate the Site, maintain security, remember preferences, support account and purchase features, understand Site traffic, improve content, and provide privacy choices.

At the time this Privacy Policy is published:

We use Google Analytics for website analytics.
We do not sell personal information.
We do not share personal information for cross-context behavioral advertising.
We do not use advertising pixels or retargeting pixels for cross-context behavioral advertising.
We use service providers and contractors to help us operate the Site, process purchases and payments, provide digital content, support accounts and subscriptions, provide customer support, send communications, maintain security, provide analytics, manage cookie choices, and comply with legal obligations.
If we offer physical products or merchandise in the future, we may use service providers to process, ship, deliver, return, exchange, or support those products.

We provide additional details below about the categories of personal information we collect, the purposes for which we use it, the categories of recipients to whom we disclose it, our retention practices, and your privacy rights.

2. Personal Information We Collect

We may collect the following categories of personal information.

A. Information you provide directly

We may collect information that you choose to provide, including:

Name;
Email address;
Mailing address;
Billing address;
Shipping address, if physical products or merchandise are offered;
Phone number;
Username, password, and account credentials;
Account, subscription, membership, and purchase information;
Order history;
Digital download, paid content, or downloadable audio access records;
Payment-related information, although full payment card details are handled by our payment processors;
Contact-us messages and privacy request submissions;
Newsletter sign-up information;
Comments, posts, messages, feedback, photos, audio, video, or other content you submit;
Contest, sweepstakes, giveaway, promotion, survey, or event-entry information;
Customer-service and support communications;
Preferences, interests, and survey responses;
Any other information you choose to provide.

B. Information collected automatically

When you visit or use the Site, we and our service providers may automatically collect information such as:

IP address;
Browser type and version;
Device type;
Operating system;
Device settings;
General location, such as city, state, region, or country derived from IP address;
Referring page;
Exit page;
Page URL;
Pages viewed;
Date and time stamps;
Clicks, scrolling, searches, and other Site interactions;
Cookie identifiers;
Session identifiers;
Login, authentication, and fraud-prevention information;
Analytics events;
Performance information;
Error logs;
Diagnostic information;
Security logs;
Cookie consent status and privacy-preference records.

C. Information from service providers and third-party features

We may receive information from or through service providers and third-party features, including:

Website hosting, development, maintenance, technical-support, and security providers;
Consent-management and cookie-preference providers;
Analytics providers, including Google Analytics;
Payment processors;
Subscription, account-management, and digital-content providers;
Email and newsletter providers;
Customer-support providers;
Contest, promotion, event, or prize-fulfillment providers;
Shipping, delivery, return, exchange, or product-fulfillment providers, if physical products or merchandise are offered;
Social media, commenting, login, or embedded-content providers, if you choose to interact with those features;
Publicly available sources;
Other users, if they submit information involving you.

D. Sensitive personal information

We may collect limited sensitive personal information only where necessary, such as account login credentials, payment-related information handled by payment processors, and the contents of private communications you send to us.

We do not use or disclose sensitive personal information for purposes that require a right to limit under California law unless we provide a separate notice and right to limit. We do not intentionally collect precise geolocation, biometric information, government identification numbers, health information, or similar sensitive personal information through the Site unless we separately disclose that collection or you choose to provide it.

3. How We Use Personal Information

We may use personal information for the following purposes:

To operate, maintain, secure, and improve the Site;
To provide audio, video, articles, podcasts, accounts, memberships, subscriptions, paid digital content, digital downloads, downloadable audio files, comments, newsletters, promotions, and other Site features;
To create, authenticate, manage, and secure accounts;
To process purchases, subscriptions, memberships, paid content, digital downloads, payments, renewals, cancellations, refunds, and related transactions;
To provide access to purchased or subscribed content;
To process, ship, deliver, return, exchange, or support merchandise or physical products, if offered;
To respond to privacy requests, support requests, customer-service requests, contact-us forms, and other communications;
To send administrative, transactional, account, purchase, payment, legal, security, and policy-related messages;
To send newsletters, updates, announcements, and promotional communications if you sign up or otherwise request them;
To administer contests, sweepstakes, giveaways, surveys, promotions, and events;
To select and verify winners for contests, giveaways, and promotions, subject to applicable official rules;
To understand Site traffic, audience engagement, content performance, and technical performance;
To debug, repair, and improve Site functionality;
To remember and honor cookie choices, privacy preferences, opt-out choices, and privacy requests;
To detect, investigate, and prevent fraud, abuse, security incidents, unauthorized access, and unlawful activity;
To comply with legal, regulatory, tax, accounting, contractual, and recordkeeping obligations;
To enforce our Terms and Conditions of Use and other policies;
To protect the rights, safety, and property of Heidi and Frank, our users, service providers, partners, and others;
To evaluate or complete a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or transfer of operations;
For any other purpose disclosed at the time of collection or with your consent.

4. How We Disclose Personal Information

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

We may disclose personal information to the following categories of recipients for the purposes described in this Privacy Policy.

A. Service providers and contractors

We may disclose personal information to service providers and contractors that help us operate the Site and provide services, including:

Website hosting;
Website development and maintenance;
Technical support;
Security and fraud prevention;
Consent management and cookie-preference management;
Analytics;
Account, subscription, membership, and purchase support;
Digital-content and digital-download support;
Payment processing;
Email and newsletter delivery;
Customer service;
Contest and promotion administration;
Prize fulfillment;
Shipping, delivery, return, exchange, and product fulfillment, if physical products or merchandise are offered;
Data storage;
Professional services.

These service providers and contractors may process personal information only for the limited business purposes specified in our agreements with them and may not sell, share, retain, use, or disclose personal information for their own independent commercial purposes except as permitted by law.

B. Payment processors

If you purchase or manage a subscription, membership, paid digital content, digital download, merchandise, physical product, or other product or service, payment information may be collected and processed by third-party payment processors.

We may receive transaction confirmations, payment tokens, billing details, purchase records, subscription status, renewal information, cancellation information, refund information, chargeback information, and related records. We do not intend to receive or store your full payment card number.

Payment processors process payment information under their own terms and privacy policies.

C. Analytics providers

We may disclose or make available limited online identifiers, device and browser information, IP address, page activity, usage data, and similar information to analytics providers, including Google Analytics, to help us understand and improve the Site.

Google Analytics is addressed in more detail in the "Cookies, Google Analytics, and Privacy Choices" section below.

D. Consent-management providers

We may disclose or make available limited technical information to our consent-management provider to display cookie notices, record cookie choices, maintain privacy preferences, honor applicable opt-out signals where required, and help demonstrate compliance.

This information may include IP address, browser information, device information, timestamps, consent status, cookie category choices, policy version, banner version, and related technical information.

E. Email, newsletter, and communications providers

We may disclose contact information and communication preferences to vendors that help us send emails, newsletters, alerts, transactional messages, account notices, purchase notices, and similar communications.

F. Commenting, social, login, and embedded-content features

The Site may include commenting tools, social features, login features, audio or video embeds, podcast players, or other third-party features. If you choose to interact with these features, the third-party provider may receive information about your interaction. Their collection and use of information is governed by their own privacy policies.

G. Contests, promotions, giveaways, and events

If you enter a contest, sweepstakes, giveaway, promotion, survey, or event, we may disclose information to partners, sponsors, prize providers, fulfillment vendors, and others as needed to administer the activity, verify eligibility, contact entrants, select winners, deliver prizes, comply with law, prevent fraud, and publish winner information where permitted.

Promotions may be governed by separate official rules.

H. Shipping, delivery, and product fulfillment providers

If we offer merchandise or physical products, we may disclose contact information, order information, shipping information, delivery information, return or exchange information, and customer-service information to vendors that help us process, ship, deliver, return, exchange, or support those products.

I. Legal, safety, and compliance recipients

We may disclose personal information if we believe disclosure is necessary or appropriate to:

Comply with law;
Respond to subpoenas, court orders, lawful requests, or legal process;
Protect rights, safety, or property;
Enforce our Terms and Conditions of Use;
Prevent fraud, abuse, security incidents, or unlawful activity;
Investigate potential violations;
Defend legal claims.

J. Business transfers

We may disclose or transfer personal information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

K. With your consent or direction

We may disclose personal information with your consent or at your direction.

5. Cookies, Google Analytics, and Privacy Choices

We use cookies, pixels, tags, scripts, local storage, log files, and similar technologies. For simplicity, this Privacy Policy refers to these technologies collectively as "cookies and similar technologies."

A. Strictly necessary technologies

Strictly necessary technologies are used to operate the Site, maintain security, enable account, purchase, subscription, and membership features, process transactions, prevent fraud, remember privacy choices, and provide requested services.

Strictly necessary technologies may load before you make a cookie choice because they are needed for the Site to function.

B. Consent-management tool

We use a cookie-consent or consent-management tool to provide cookie notice and privacy choices. The tool may allow you to accept all cookies, reject non-essential cookies, manage cookie categories, change prior choices, and access Your Privacy Choices.

The exact labels and settings may depend on the consent-management tool used on the Site, but the purpose is to give you a practical way to manage non-essential cookies and privacy preferences.

Closing the cookie banner, ignoring the banner, or continuing to browse without making a selection does not constitute consent to optional non-essential cookies where affirmative consent is required by applicable law or by our cookie settings.

C. Google Analytics

We use Google Analytics to help us understand how visitors use the Site and to improve Site content and performance.

Google Analytics may use first-party cookies or similar identifiers to collect information about interactions with the Site, including device and browser information, pages viewed, referring pages, approximate location derived from IP address, timestamps, and interactions with Site content.

Google Analytics 4 does not log or store individual IP addresses, but IP address information may be used at collection for security, service operation, and approximate geolocation.

We do not intentionally send names, email addresses, phone numbers, payment information, or other directly identifying information to Google Analytics.

We do not use Google Analytics for cross-context behavioral advertising, and we do not enable Google Analytics Advertising Features, Google Signals, Google Ads remarketing, or Google product linking unless we update our disclosures and provide any required choices.

D. No advertising or retargeting pixels

At the time this Privacy Policy is published, the Site does not use advertising pixels or retargeting pixels for cross-context behavioral advertising.

If we enable advertising, retargeting, social media advertising, or similar technologies in the future, we will update our disclosures as appropriate and provide required privacy choices.

E. Embedded content

The Site may include embedded audio, video, podcast, social media, commenting, or other third-party content. Third parties may collect information when their content loads or when you interact with it. Their collection and use of information is governed by their own privacy policies.

Where feasible and appropriate, non-essential embedded content or related third-party technologies may be limited or controlled through our consent-management tool.

F. Your cookie choices

You may manage cookies through the cookie banner, Cookie Settings, Your Privacy Choices, or a similar link on the Site.

You may also adjust your browser settings to block or delete cookies. If you block cookies, some Site features may not work correctly.

6. Accounts, Purchases, Subscriptions, Payments, Communications, and User Content

A. Accounts, subscriptions, memberships, and paid content

If you create an account, subscribe to paid content, purchase a membership, purchase a digital download, access downloadable audio, or manage a subscription or purchase, we may collect and use account, contact, purchase, subscription, billing, renewal, cancellation, refund, and customer-service information to provide and manage those services.

B. Digital goods and downloadable content

If you purchase or access paid digital content, downloadable audio files, MP3s, digital goods, or similar content, we may collect and use information needed to process the transaction, provide access, maintain purchase records, support downloads, prevent fraud, respond to customer-service requests, and comply with legal obligations.

C. Merchandise and physical products

The Site may offer merchandise or physical products in the future. If physical products or merchandise are offered, we may collect and use information needed to process orders, ship products, provide delivery updates, process returns or exchanges, provide customer support, prevent fraud, and comply with tax, accounting, and legal obligations.

D. Payments

Payment information may be collected and processed by third-party payment processors. We may receive transaction confirmations and related payment records, but we do not intend to receive or store your full payment card number.

E. Email and newsletters

If you sign up for emails or newsletters, create an account, enter a promotion, submit a form, make a purchase, or otherwise request communications, we may send you emails about Site updates, content, shows, promotions, memberships, subscriptions, purchases, events, offers, and related information.

You may unsubscribe from promotional emails by using the unsubscribe link in the email or by contacting us at unsubscribe@heidiandfrank.com or privacy@heidiandfrank.com.

Even if you unsubscribe from promotional messages, we may still send transactional, administrative, account, purchase, subscription, payment, security, legal, or policy-related messages.

F. User submissions and public areas

The Site may allow users to submit comments, messages, photos, videos, audio, contest entries, feedback, or other content.

If you post information in public or interactive areas, other users and third parties may view, collect, copy, or use that information. Do not post personal information, contact information, confidential information, or information about others in public areas of the Site.

User submissions may also be governed by our Terms and Conditions of Use and any applicable contest, promotion, or submission rules.

G. SMS/text messaging

We do not currently offer SMS/text-message programs through the Site.

If we offer SMS/text-message programs in the future and you choose to opt in, we may collect your mobile phone number, consent record, opt-in source, message history, delivery status, and related information. SMS programs may be subject to separate terms presented at the time of opt-in. Message and data rates may apply. Message frequency may vary. You may opt out by replying STOP or by following the instructions provided in the message.

We will not share mobile opt-in consent or SMS consent information with third parties for their own marketing purposes. We may disclose SMS-related information to service providers that help us deliver, administer, secure, or support the messaging program.

7. California Privacy Notice and Rights

This section applies to California residents and is intended to provide information required by California privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act, to the extent those laws apply to us.

A. Categories of personal information collected

In the past 12 months, we may have collected the categories of personal information described in Section 2 above, including:

Identifiers and contact information;
Account, subscription, membership, purchase, order, and transaction information;
Payment-related information handled by payment processors;
Digital-content, downloadable-content, and access records;
Shipping, delivery, return, exchange, and fulfillment information, if physical products or merchandise are offered;
Internet or electronic network activity information;
Approximate location information derived from IP address;
User-submitted content and communications;
Commercial preferences and inferences;
Limited sensitive personal information, such as login credentials, payment-related information handled by payment processors, and the contents of private communications you send to us.

B. Sources of personal information

We collect personal information from:

You;
Your browser or device;
Cookies, analytics tools, consent-management tools, logs, and similar technologies;
Service providers and contractors;
Payment processors;
Email, newsletter, account, subscription, purchase, hosting, analytics, security, and technical-support providers;
Digital-content, fulfillment, shipping, delivery, return, exchange, commenting, social, login, embedded-content, contest, promotion, or event partners, if you use those features or if those services are offered;
Other third parties when needed to provide, administer, secure, or improve the Site.

C. Purposes for collection, use, and disclosure

We collect, use, and disclose personal information for the purposes described in Sections 3 through 6 above, including to operate the Site, provide accounts and subscriptions, provide digital content, process purchases and payments, support digital downloads, ship or fulfill products if offered, respond to requests, send communications, administer promotions, select winners, analyze Site performance, maintain security, comply with law, and enforce our rights and agreements.

D. Categories of recipients

We may disclose personal information to the categories of recipients described in Section 4 above, including service providers and contractors, payment processors, analytics providers, consent-management providers, communication providers, customer-support providers, digital-content providers, fulfillment providers, shipping or delivery providers if physical products are offered, promotion partners, professional advisors, government authorities or legal recipients where required or permitted, and parties involved in business transfers.

E. Sale or sharing of personal information

We do not sell personal information as the term "sell" is defined under California law.

We do not share personal information for cross-context behavioral advertising as the term "share" is defined under California law.

We do not knowingly sell or share personal information of consumers under 16 years of age.

If our practices change in the future, we will update this Privacy Policy and provide required opt-out rights.

F. Sensitive personal information

We do not use or disclose sensitive personal information for purposes that require a right to limit under California law unless we provide a separate notice and right to limit.

G. California privacy rights

Subject to applicable law and verification, California residents may have the right to:

Know/access the categories and specific pieces of personal information we have collected about them;
Know the categories of sources from which personal information is collected;
Know the purposes for collecting, using, selling, or sharing personal information;
Know the categories of third parties or recipients to whom personal information is disclosed;
Delete personal information;
Correct inaccurate personal information;
Opt out of the sale or sharing of personal information;
Limit the use or disclosure of sensitive personal information, if applicable;
Not be discriminated against for exercising privacy rights.

H. How to submit privacy requests

You may submit a privacy request, including a request to access, correct, or delete personal information, by:

Using our dedicated Privacy Information Request Form: https://www.heidiandfrank.com/privacy-information-request;
Emailing us at privacy@heidiandfrank.com.

To help us route your request, please include "Privacy Request" in the subject line. For deletion requests, you may include "Deletion Request" in the subject line. This helps us identify and route your request, but your request does not need to use exact wording to be considered.

Please include enough information for us to understand, evaluate, and respond to your request.

We may need to verify your identity before responding to requests to know, access, delete, or correct personal information. We will use information provided for verification only to verify and respond to your request.

For deletion requests, please understand that we may retain certain information where permitted or required by law, including for security, fraud prevention, legal compliance, accounting, tax, dispute-resolution, chargeback, purchase, subscription, fulfillment, recordkeeping, or other legitimate purposes.

I. Authorized agents

You may authorize another person or entity to submit a privacy request on your behalf as permitted by law.

We may require proof that you authorized the agent to act on your behalf. We may also require you to verify your identity directly with us, unless an exception applies.

J. Global Privacy Control and opt-out preference signals

Where required by law, our Site or consent-management tool honors recognized browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of the sale or sharing of personal information for the browser or device that sends the signal.

Because opt-out preference signals are browser- and device-specific, you may need to enable the signal separately on each browser or device you use.

K. Do Not Track

Some browsers offer "Do Not Track" signals. Because there is not currently a uniform industry standard for responding to Do Not Track signals, we may not respond to those signals in all cases.

We do, however, process recognized opt-out preference signals such as Global Privacy Control where required by applicable law.

L. Non-discrimination

We will not discriminate against you for exercising privacy rights. For example, we will not deny services, charge a different price, provide a different level or quality of service, or retaliate against you because you exercised your privacy rights, except as permitted by law.

M. California "Shine the Light"

California residents may request information about certain disclosures of personal information to third parties for their own direct-marketing purposes, if applicable.

To make such a request, contact us at privacy@heidiandfrank.com and include "California Shine the Light Request" in the subject line.

N. Financial incentives

We do not offer a financial incentive or price or service difference in exchange for personal information unless we provide a separate notice explaining the material terms of that program.

Contests, sweepstakes, giveaways, memberships, subscriptions, coupons, discounts, digital-content offers, merchandise offers, or promotional offers may be subject to separate rules or terms.

O. Automated decision-making

We do not use automated decision-making technology to make legally or similarly significant decisions about users, such as decisions involving credit, employment, housing, insurance, healthcare, or access to essential services.

We may use randomization or administrative tools to assist with selecting winners for contests, sweepstakes, giveaways, or promotions. Those activities are governed by the applicable official rules and are not used to make legally or similarly significant decisions about users.

If we use automated decision-making technology in the future in a way that requires additional notice, access rights, or opt-out rights under applicable law, we will provide the required notice and choices.

8. Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

Retention periods vary depending on the type of information, the purpose for which it was collected, user choices, legal requirements, contractual obligations, operational needs, and security needs.

For example:

Account, membership, and subscription records are retained as needed to provide the account, membership, or subscription and for a reasonable period afterward for legal, accounting, fraud-prevention, dispute-resolution, and recordkeeping purposes.
Purchase, order, digital-content, downloadable-content, and transaction records are retained as needed to provide purchased content, confirm access rights, process payments, provide customer support, prevent fraud, handle refunds or chargebacks, comply with tax and accounting obligations, and resolve disputes.
Merchandise, physical-product, shipping, delivery, return, exchange, and fulfillment records, if applicable, are retained as needed to process and support orders, comply with legal obligations, prevent fraud, and resolve disputes.
Contact-us, customer-service, and privacy-request records are retained as needed to respond to the request, maintain business records, demonstrate compliance, and resolve disputes.
Newsletter and marketing records are retained until you unsubscribe or request deletion, subject to legal and operational retention needs, including maintaining suppression lists to honor opt-out requests.
Analytics, cookie, log, and security information is retained for a limited period based on operational, analytics, security, compliance, and legal needs.
Contest, sweepstakes, giveaway, promotion, and event records are retained as needed to administer the activity, verify eligibility, select winners, award prizes, comply with tax and legal obligations, prevent fraud, and resolve disputes.

When information is no longer reasonably necessary, we may delete, de-identify, aggregate, or retain it as permitted by law.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to help protect personal information.

However, no website, network, system, transmission, or storage method is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been accessed without authorization.

10. Children and Minors

The Site is not directed to children under 13, and children under 13 are not permitted to use the Site.

We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, please contact us at privacy@heidiandfrank.com. If we learn that we collected personal information from a child under 13 without appropriate consent, we will delete it as required by law.

The Site may also be restricted to users 18 or older under our Terms and Conditions of Use.

11. Third-Party Links, Platforms, and Embedded Content

The Site may link to or include content from third-party websites, platforms, podcast services, video platforms, social media networks, commenting tools, payment processors, advertisers, sponsors, or other services.

We do not control the privacy practices of third parties.

When you click a third-party link, interact with embedded content, sign in through another platform, use a third-party commenting feature, or use a third-party service, that third party may collect information from you or your device. Their privacy policies govern their collection and use of information.

12. U.S. Website

The Site is intended for users in the United States.

If you access the Site from outside the United States, you understand that your information may be processed in the United States, where privacy laws may differ from those in your location.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The "Last Updated" date above shows when this Privacy Policy was last revised.

Changes are effective when posted unless otherwise stated. If we make material changes, we may provide additional notice as required by law, such as through the Site, email, account notice, cookie banner, or other appropriate means.